Technical service
Repairs, servicing and maintenance
Official Kinetico service centre and repairs for any brand: water softeners, osmosis, dispensers and filtration.
Customer service
General enquiries, questions and guidance about our water treatment services.
Ask usRepairs
Technical issues, breakdowns and specialist support for osmosis, softening and filtration systems.
Report a faultMaintenance and servicing
Tune-ups, sanitisation, cleaning, cartridge replacement and preventive maintenance.
Book a serviceTechnical service
Request service
Fill in the form and a request is opened in our system. We reply within 24/48 working hours.
What do you need?
What happens next
- You receive a confirmation email with your request number.
- Many issues are solved over the phone; if a visit is needed, we give you a date and an indicative price.
- Care customers: priority scheduling and a response in under 48 h on the Total plan.
Is your system not working properly?
Fill in the fault form with a photo of the system and we'll tell you where to start.
Tuesday and Thursday: 9:00 – 19:00 · Wednesday: 9:00 – 16:00 · Monday and Friday: emergencies only
How it works
What happens when you contact us
- 1
Tell us what's wrong
Using the request form (a ticket is opened instantly) or by phone. If you can, attach a photo of the system and the model label.
- 2
Initial diagnosis
Many issues are solved over the phone. If a visit is needed, we give you a date and an indicative price.
- 3
Repair with genuine parts
We carry the usual parts in the van. If something has to be ordered, we tell you when it arrives.
- 4
Service report
You receive the report by email with what was done, what was replaced and the recommended next steps.
Brands we repair
Official service centre for Kinetico and Ionfilter. We also repair softeners and osmosis systems from other brands with Clack, Fleck, Autotrol and similar valves.
Clear prices
Travel
Included up to 30 km round trip from Amposta; with a Care plan, up to 80 km. Further away, only the extra kilometres.
Fixed quote
Before touching anything we tell you what it costs. If a repair isn't worth it, we say so and look at alternatives.
Care customers
Discounts on labour and spare parts, and in the Total plan up to 2 repairs a year included.
Is your system not working properly?
Fill in the fault form with a photo of the system and we'll tell you where to start.