Transparency
How we use artificial intelligence
GrimePur is a one-person company helped by artificial-intelligence tools. Here we tell you, with no small print, what they do, what they never do and how to ask to be served without them.
What it does
What AI does at GrimePur
Daniel is still the one who visits, installs, repairs and decides. AI takes the office work off his hands so that time goes to your equipment.
Reads and sorts requests
Email, website forms, WhatsApp and the portal: every message is classified and opens a request in our system so nothing gets lost.
Prepares drafts
Replies, quotes and reminders are written as drafts. Daniel reviews and sends them; they never go out on their own.
Organises appointments and routes
Suggests the visit day based on area, urgency and your history, and prepares each week's plan.
Documents every job
From the report, the photos of the equipment and, if there was one, the call transcript, it writes down what was done and what is due next time.
Handles the admin
Invoices, payments and bookkeeping are prepared with its help; the accountants review the taxes.
Goti, the website assistant
Answers basic questions, guides you in an emergency and opens requests in your name if you are logged in.
What it never does
What AI never does
Messages written with the help of AI are identified as such.
- Send a message, a quote or an invoice without Daniel having reviewed it.
- Make decisions that affect you: prices, sign-ups, cancellations or claims are decided by a person.
- Receive full bank details, passwords or health data.
- Use your data to train artificial-intelligence models.
- Pass your data to third parties for advertising.
Who is behind it
The tools we use
We work with providers that act as data processors: they process data on GrimePur's behalf under their own privacy terms.
All the details (purposes, legal bases, retention periods and your rights) are in the privacy policy. Privacy policy →
Calls
Calls may be recorded
When you talk to GrimePur on the phone, the call may be recorded and transcribed so we note exactly what you ask for and what we agree, and prepare the job. We tell you at the start of the call. If you would rather it was not recorded, say so at that moment or write to us by email, through the form or on WhatsApp. Recordings are kept for 12 months unless they are part of a contract or an incident.
Your choice
Would you rather be served without AI?
You can ask at any time and it does not change the price or the terms of service. So you can decide with full knowledge, this is what changes in practice:
If you choose no AI
- Only Daniel reads and answers your messages, during office hours.
- Your calls are not recorded or transcribed.
- Your data does not go through any artificial-intelligence provider.
What you will have to accept
- Replies take longer: outside office hours there is no automatic attention and no Goti.
- We will ask you to repeat some details, as there will be no automatic summary of your history.
- Service and maintenance reminders will be handled by Daniel by hand, with less notice.
Ask here
We will note the preference on your record and confirm it by email. You can also write to info@grimepur.com.